Free Plan
The Free plan has no charge. No payment is collected, so no refund is applicable.
Plus Plan
StarviewMenu does not currently charge for the Plus plan. This section describes how billing and refunds will work once paid billing is introduced.
Cancellation
Once paid billing is active, you will be able to cancel your subscription at any time from your account settings. Cancellation will take effect at the end of your current billing period, and you will keep Plus access until that date.
Refunds
We will generally not issue refunds for the current billing period after a charge has been processed. Partial-month refunds will not be provided.
Exceptions
We will consider refund requests in the following circumstances:
- A billing error (duplicate charge, charge after cancellation).
- A verified service outage of more than 48 consecutive hours affecting your account.
To request an exception, email support@starviewmenu.com within 7 days of the charge with a description of the issue. We will respond within 3 business days.
Disputes
If you believe you were charged in error, please contact us before initiating a chargeback. We are happy to resolve billing issues directly and promptly.